Contact Us

Get in Touch with Ovenvex

We're here to help! Whether you have a question about our products, need assistance with an order, or want to learn more about what Ovenvex has to offer, our friendly customer service team is ready to assist you. We value every inquiry and strive to provide prompt, helpful responses to ensure your experience with us is exceptional.

Contact Information

You can reach us through any of the following channels:

Email

content@ovenvex.shop

Email is often the fastest way to get a detailed response. We typically reply to all email inquiries within one business day.

Phone

(585) 827-1442

Prefer to speak with someone directly? Give us a call during our business hours and we'll be happy to help.

Mailing Address

Ovenvex
2824 SE 22nd Ave
Portland, OR 97202
United States

Business Hours

Our customer service team is available to assist you during the following hours:

Monday – Friday: 9:00 AM – 5:00 PM (Pacific Time)
Saturday – Sunday: Closed

If you contact us outside of these hours, we'll respond as quickly as possible on the next business day.

Response Time

We understand that timely communication is important to you. Our goal is to respond to all inquiries within one business day. During peak periods or holidays, response times may be slightly longer, but we always work hard to get back to you as quickly as we can.

Order, Shipping & Returns Inquiries

Order Status & Tracking

If you have questions about an existing order, please include your order number in your message. This helps us locate your information quickly and provide you with accurate, up-to-date details about your purchase. Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of the way. Standard delivery time is 3-5 business days, and shipping within the United States is always free.

Shipping Information

We offer free shipping on all orders within the United States, with delivery typically taking 3-5 business days from the date your order is processed. If you have specific questions about shipping timelines, delivery addresses, or need to make changes to an order that hasn't shipped yet, please contact us as soon as possible.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, you may do so within 30 days of delivery. Please reach out to us by email or phone to initiate a return, and we'll provide you with detailed instructions and a return authorization. For complete information about our return policy, eligibility requirements, and process, please visit our Returns & Refunds page.