Privacy policy

Introduction

Welcome to BRAINIXS AI LLC. At BRAINIXS AI LLC, protecting customer privacy and safeguarding personal information are among our highest priorities. This Privacy Policy explains how BRAINIXS AI LLC collects, uses, processes, stores, shares, and protects customer information when customers visit our website, place orders, create accounts, contact customer support, subscribe to marketing communications, or interact with our services.

By using the website and services provided by BRAINIXS AI LLC, customers acknowledge and agree to the practices described in this Privacy Policy. Customers are encouraged to review this policy carefully to understand how personal information is managed and protected.

Information We Collect

BRAINIXS AI LLC collects various categories of personal information from customers to provide, improve, and personalize our services. The information we collect includes:

Personal Identifiers

We collect personal identifiers such as customer names, email addresses, telephone numbers, billing addresses, shipping addresses, and account usernames when customers place orders, create accounts, subscribe to newsletters, or contact customer support.

Commercial Information

We collect information about products or services purchased, obtained, or considered, along with other purchasing or consuming histories or tendencies. This includes order history, shopping cart contents, product reviews, wish lists, and transaction details.

Payment Information

When customers place orders, we collect payment information necessary to process transactions. Payment card details (such as credit or debit card numbers, expiration dates, and security codes) are collected and processed securely by our third-party payment processors.

BRAINIXS AI LLC does not store complete payment card details on our servers; we retain only limited information such as the last four digits of the card and the card type for order reference purposes.

Internet or Other Electronic Network Activity Information

We automatically collect information about customer interactions with our website, including IP addresses, browser types and versions, operating systems, device identifiers, referring/exit pages, clickstream data, pages viewed, time spent on pages, links clicked, search terms entered, and other browsing behavior.

This information is collected through cookies, web beacons, log files, and similar tracking technologies.

Geolocation Data

We may collect general location information based on IP addresses to determine the approximate geographic location of visitors.

This information helps us provide region-appropriate content, calculate applicable taxes, estimate shipping costs, and prevent fraudulent transactions.

Customer Communications

When customers contact customer support, submit inquiries, participate in surveys, leave product reviews, or communicate with us through any channel (email, phone, chat, or social media), we collect and retain the content of those communications along with associated contact information.

Marketing and Preferences

We collect information about customer preferences, interests, marketing communication preferences (opt-in/opt-out status), subscription choices, and responses to promotional campaigns.

Information from Third Parties

We may receive information about customers from third-party sources, including data providers, social media platforms (if customers choose to connect their accounts), fraud prevention services, analytics providers, and advertising networks.

This information may be combined with information we collect directly.

How We Use Customer Information

BRAINIXS AI LLC uses the information collected for the following purposes:

Order Processing and Fulfillment

We use customer information to process orders, complete transactions, verify payment information, arrange shipping and delivery, send order confirmations, provide shipment tracking, handle returns and exchanges, and communicate with customers regarding their orders.

Account Management

We use customer information to create and maintain customer accounts, authenticate users, enable account features (such as order history, saved addresses, and wish lists), and provide personalized account experiences.

Customer Service and Support

We use customer information to respond to inquiries, resolve complaints, provide technical support, handle warranty claims, process returns and refunds, and improve the overall quality of customer service.

Website Operation and Improvement

We use customer information to operate, maintain, secure, and improve our website, troubleshoot technical issues, conduct testing and analysis, develop new features and functionality, and enhance user experience.

Personalization

We use customer information to personalize website content, product recommendations, search results, and shopping experiences based on browsing history, purchase history, preferences, and interests.

Marketing and Communications

With customer consent where required by law, we use customer information to send promotional emails, newsletters, special offers, product announcements, and other marketing communications.

Customers may opt out of marketing communications at any time using the unsubscribe mechanism provided in each communication or by contacting us directly at contact@brainix.shop.

Analytics and Research

We use customer information to analyze shopping patterns, track website performance, conduct market research, identify trends, measure the effectiveness of marketing campaigns, and generate aggregate statistics about our customer base.

Fraud Prevention and Security

We use customer information to detect, prevent, and investigate fraudulent transactions, unauthorized access, security breaches, and other illegal or harmful activities.

This includes verifying customer identity, monitoring for suspicious activity, and implementing security measures.

Legal Compliance

We use customer information to comply with applicable laws, regulations, legal processes, and governmental requests; enforce our terms of service and other agreements; protect our rights, privacy, safety, and property; and protect the rights, privacy, safety, and property of our customers and third parties.

How We Share Customer Information

BRAINIXS AI LLC does not sell customer personal information to third parties for monetary consideration.

We may share customer information with the following categories of third parties for business purposes:

Service Providers

We share customer information with trusted third-party service providers who perform services on our behalf, including:

E-commerce Platform: Our website is hosted on Shopify. Shopify provides the online e-commerce platform that allows us to sell products and services. Customer data is stored through Shopify's data storage, databases, and the general Shopify application. Customer data is stored on secure servers behind a firewall. Further information about Shopify's privacy practices is available at https://www.shopify.com/legal/privacy.
Payment Processors: Payment information is processed by third-party payment processors who handle credit card processing, fraud detection, and payment authorization. These processors are PCI-DSS compliant and maintain industry-standard security practices.
Shipping and Fulfillment Partners: We share order and shipping information with carriers and fulfillment partners to deliver products to customers. This includes shipping addresses, contact information, and order details necessary for successful delivery.
Email Service Providers: We use email service providers to send transactional emails (order confirmations, shipping notifications) and marketing communications (newsletters, promotional offers) to customers who have consented to receive such communications.
Analytics Providers: We use analytics services (such as Google Analytics) to collect and analyze website usage data, understand customer behavior, and improve website performance. These services may use cookies and similar technologies.
Advertising and Marketing Partners: We may share information with advertising networks, social media platforms, and marketing partners to deliver targeted advertisements, measure campaign effectiveness, and reach potential customers. This may include sharing hashed email addresses, device identifiers, or other identifiers for audience matching and advertising purposes.
Customer Support Tools: We use customer support software and communication tools to manage customer inquiries, support tickets, and communications.
Cloud Storage and Hosting Providers: We use cloud-based storage and hosting services to store customer data securely.

All service providers are contractually obligated to protect customer information, use it only for the purposes for which it was shared, and comply with applicable privacy laws.

Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, bankruptcy, or other business transaction, customer information may be transferred to the successor entity or acquiring party.

Customers will be notified of any such change in ownership or control of personal information.

Legal Requirements and Protection

We may disclose customer information when required by law, legal process, litigation, or governmental request; to enforce our terms of service and other agreements; to protect our rights, property, and safety or the rights, property, and safety of our customers and third parties; or to prevent or investigate suspected fraud, security breaches, or illegal activities.

With Customer Consent

We may share customer information with third parties when customers provide explicit consent or direct us to do so.

Cookies and Tracking Technologies

BRAINIXS AI LLC and our service providers use cookies, web beacons, pixels, tags, scripts, and similar tracking technologies to collect information about customer interactions with our website.

What Are Cookies?

Cookies are small text files placed on a customer's device (computer, smartphone, or tablet) by a website.

Cookies allow the website to recognize the device, remember preferences, and provide personalized experiences.

Web beacons (also called pixels or clear GIFs) are small graphic images embedded in web pages or emails that track whether content has been viewed.

Types of Cookies We Use

Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, shopping cart operations, and checkout processes. The website cannot function properly without these cookies, and they cannot be disabled.
Performance and Analytics Cookies: These cookies collect information about how visitors use our website, including which pages are visited most frequently, how visitors navigate the site, and whether error messages are displayed. This information is aggregated and anonymous. We use this data to improve website performance and user experience.
Functionality Cookies: These cookies allow the website to remember choices customers make (such as language preferences, region, or login credentials) and provide enhanced, personalized features.
Advertising and Marketing Cookies: These cookies are used to deliver advertisements relevant to customer interests, limit the number of times an advertisement is shown, measure the effectiveness of advertising campaigns, and track whether customers have visited our website from an advertisement. These cookies may be set by us or by third-party advertising partners.

Managing Cookies

Most web browsers automatically accept cookies, but customers can modify browser settings to decline cookies or alert customers when cookies are being sent.

Customers can manage cookie preferences through browser settings. Please note that disabling cookies may affect website functionality and prevent customers from accessing certain features or completing transactions.

Customers may opt out of interest-based advertising by visiting the Digital Advertising Alliance's opt-out page or the Network Advertising Initiative's opt-out page.

Third-Party Tracking

Third-party service providers (such as analytics providers and advertising networks) may use cookies and similar technologies to collect information about customer activities across different websites over time.

BRAINIXS AI LLC does not control these third-party technologies or the information they collect.

Customers should review the privacy policies of these third parties to understand their data practices.

Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that users do not want their online activities tracked.

Our website does not currently respond to DNT signals because there is no industry-wide standard for how websites should respond to such signals.

California Consumer Privacy Rights (CCPA/CPRA)

The California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides California residents with specific rights regarding their personal information.

This section describes the rights available to California consumers and how to exercise those rights.

Categories of Personal Information Collected

In the preceding 12 months, BRAINIXS AI LLC has collected the following categories of personal information from California consumers:

Identifiers: Real name, alias, postal address, email address, telephone number, account name, IP address, device identifiers, and other similar identifiers.
Commercial Information: Records of products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies.
Financial Information: Payment card information (processed by third-party payment processors), billing address, and transaction history.
Internet or Network Activity: Browsing history, search history, information regarding interactions with our website, advertisements, and emails.
Geolocation Data: Approximate physical location derived from IP address.
Inferences: Profiles reflecting preferences, characteristics, behavior, and attitudes derived from other personal information.

Sources of Personal Information

We collect personal information directly from California consumers (when they place orders, create accounts, contact us, or browse our website), automatically through cookies and tracking technologies, and from third-party sources (such as data providers, analytics services, advertising networks, and social media platforms).

Business or Commercial Purposes for Collecting Personal Information

We collect and use personal information for the business and commercial purposes described in the "How We Use Customer Information" section above, including order processing, customer service, website operation, personalization, marketing, analytics, fraud prevention, and legal compliance.

Categories of Third Parties with Whom We Share Personal Information

We share personal information with the categories of third parties described in the "How We Share Customer Information" section above, including service providers (e-commerce platform, payment processors, shipping carriers, email service providers, analytics providers, advertising networks, customer support tools, cloud storage providers), business partners, and government entities or legal authorities when required by law.

Right to Know

California consumers have the right to request that BRAINIXS AI LLC disclose the following information about the personal information we have collected about them in the preceding 12 months:

The categories of personal information collected.
The categories of sources from which personal information was collected.
The business or commercial purpose for collecting, selling, or sharing personal information.
The categories of third parties to whom personal information was disclosed, sold, or shared.
The specific pieces of personal information collected.

Right to Delete

California consumers have the right to request that BRAINIXS AI LLC delete personal information we have collected from them, subject to certain exceptions.

We may retain personal information as permitted by law, including to complete transactions, detect and prevent fraud and security incidents, comply with legal obligations, or for certain internal uses reasonably aligned with consumer expectations.

Right to Correct

California consumers have the right to request that BRAINIXS AI LLC correct inaccurate personal information we maintain about them.